FAQs

How do I become an Accredited Installer?

The Accredited Installer is a service provider to MultiChoice that offers installation services to MultiChoice subscribers.

Please note: Gauteng has been identified as a saturated region and MultiChoice Field Services will no longer be granting new accreditations for this area.

In order to become an Accredited Installer, a person or a company (the legal entity) has to comply with the following requirements:

  • You must provide Installation services in accordance to the MultiChoice Installation Standards and Practice. The following are compulsory:
    • Employ at least one staff member per team, who has completed the MultiChoice Level 1 Basic training;
    • Possess (own) installation equipment and tools to perform dish installations and signal quality measurements;
    • Possess a commercial vehicle (utility van) to transport installation equipment and access installation sites;
    • Must complete at least five (5) DStv Installations upon reception of the temporary accreditation for validation by the accreditation panel;
  • You must agree to operate your business within a specific target market (area) and have a location/office where you receive customers. Where more than one branch can be expanded across the country, each branch must be approved separately;
  • The place of business and branding must comply with the MultiChoice corporate identity requirements;
  • You should have a client database available (customers that you have completed installations for);
  • You must complete the vendor registration according to the MultiChoice procurement process;
  • You will need to agree to the terms and conditions of an Accredited Installer as documented in the formal contract between the two parties.

If you comply with the above, please download the Accreditation application forms and ensure that all required items have been checked and are available for submission to MultiChoice. Once complete, please attach the form and required documentation and email to [email protected]. If you are interested in becoming a MUD (System Integrator) Accredited Installer, please download the MUD Accreditation application form and kindly send the completed application form to [email protected] and [email protected].

Please note: Incomplete forms will delay the application.

Should you have any questions, you can send an email to [email protected] and a Field Services representative will contact you.

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